KasaLoanOperated by CyberBrains Ltd

Account and data controls

Delete your KasaLoan account

You can request deletion of your account and associated personal information using the process below.

Draft workflow · Must be connected to an operational deletion process before launch

Send a deletion request

Contact us from an email address where you can receive a reply and include the mobile number used to register. We will verify account ownership before processing your request. Do not email your password, one-time code, full Ghana Card number, bank PIN, or mobile money PIN.

Email: [email protected]
Subject: KasaLoan account deletion request
Request account deletion

What happens next

  1. We acknowledge your request through an approved support channel.
  2. We take proportionate steps to verify that you control the account.
  3. We check whether an active application, agreement, outstanding balance, dispute, or legal retention obligation affects the request.
  4. We close the account and delete or anonymise eligible information, then confirm the outcome.

Information that may need to be retained

Some records may need to be retained where required for an active credit agreement, payment reconciliation, regulatory reporting, fraud prevention, accounting, a complaint, or a legal claim. Retained information will remain protected and should not be used for unrelated purposes.

See the Privacy Notice for more information.